What we work with
We support the tools most Perth offices already run, and we'll tell you honestly when something needs replacing.
Who It's For
Organisations without a full-time IT team
If IT is someone's side job, or your current provider keeps closing the same ticket, this is for you.
Teams of 5 to 250
Too big for IT to be a side job, too small for a full-time IT department.
Offices with no IT staff
One number to call for every IT question, from a password reset to a new office.
Teams outgrowing their provider
Slow responses, recurring problems, and nobody who understands the network.
What's Included
Everything your team needs day to day
Support covers your people, devices, accounts and the network underneath them.
- Helpdesk by phone and emailStaff get help from an engineer who knows your setup.
- Microsoft 365 administrationUsers, licences, mailboxes, Teams and SharePoint permissions.
- Device setup and managementLaptops and desktops set up consistently, patched and encrypted.
- Patching and updatesOperating systems, applications and firmware kept current.
- Backup and recoveryBackups monitored and restore-tested, not just scheduled.
- Onboarding and offboardingNew starters ready on day one; leavers' access removed the same day.
- Network and firewall careWe're network engineers, so the network is included, not an extra.
- Documentation you ownPasswords, diagrams and configurations recorded and handed over.
Technologies
Pricing
How pricing works
Monthly plan
A fixed monthly fee covering support, patching, monitoring and backups. You know the cost in advance.
Hourly or daily rates
Troubleshooting, small changes and open-ended work are charged at hourly or daily rates, agreed before we start.
Free · 30 minutes · No obligation
Not sure how secure your network is?
Book a free 30-minute health check. We'll tell you in plain English what's fine, what's risky and what to fix first.
Can you take over from our current provider?
Yes. We plan the handover with you, collect credentials and documentation, and check backups and security before anything changes.
Do you come on site?
Yes, across the Perth metro area. Most issues are fixed remotely, and we visit when hands are needed.
What hours do you support?
Monday to Friday, 8:00 am to 6:00 pm AWST.
Do we need to replace our equipment?
Not usually. We start with what you have and recommend replacements only where something is unsupported, unsafe or holding you back.